4 months later...
I absolutely hate my job.
It wouldn't be so bad if it's a dedicated position i.e. 1 program but no, here everyone has dual portofolios. There are just too many negatives about this job and I can only summarise as: unfair compensation and immense workload.As it was, I was promised at my interview that I wouldn't have more than 200 students to handle. And in late August, this was sweetened with some encouraging words from our friendly director that we would have 180 students tops. On both counts, the management failed to deliver. To make things worse, I had my manager manipulate my student numbers right before my eyes. She totally lost my respect now.
There must be something wrong with the air when you hear that there was previously a two hundred percent turnover before I was recruited. But I shook it off.
As if to prove a point, my director reminded me how bad her attitude is towards the very people who work for her. She yelled at my colleague. Now, not too loudly but in a cramped working environment such as ours, you can be pretty sure everyone heard.
Ah yes, the severe shortage of space we have in the office. The whole place is bursting at the seams because we are handling way too many students for our own good. But that's understandable - our CEO is only concerned about the bottomline. Whatever talk of good service is just a load of hot air. To reply to students' queries within 24 hours is only possible if you bring your work home and put in extra hours at the office which the management refuse to recognise as overtime. To remember over 200 names (we are evaluated on our ability to greet all our customers by their first name) is impossible unless you have spent at least 3 months with your students. To put your own employees at the beck and call of students is straining everyone of us. The director's talk of doing away with the evaluation segment is only superficial because she put in place new terms and tried to hoodwink us into thinking that our job is less stressful now.
I really dislike it when people try to make me look stupid. Please don't.
So now, I will stick it in for the next one week. Put on a cheery persona and stop complaining so much. I am leaving in November.